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Safety & Security

Learn about OnLocum's safety features, verification processes, and best practices for secure healthcare staffing.

Safety & Security

OnLocum is committed to creating a safe and secure platform for healthcare workers and facilities. This guide explains our safety features and best practices.

Worker Verification

Identity Verification

All healthcare workers on OnLocum undergo thorough identity verification:

  • Government ID Check - National ID or Passport verified
  • Phone Verification - OTP verification of mobile number
  • Email Verification - Confirmed email address
  • Photo Verification - Profile photo matches ID

Credential Verification

We verify all professional credentials:

  • Professional License - Valid license from relevant authority
  • Registration Status - Active registration confirmed
  • Expiration Tracking - Alerts for expiring documents
  • Certification Copies - Secure document storage

Background Checks

Enhanced verification options include:

  • Police Clearance - Good conduct certificate
  • Employment History - Previous employer verification
  • Reference Checks - Professional references contacted
  • Education Verification - Qualification confirmation

Note

Verification badges are displayed on worker profiles so facilities can see their verification status.

Facility Verification

Organization Verification

All facilities are verified before posting shifts:

  • Business Registration - Valid business documents
  • Healthcare License - Facility accreditation
  • Tax Registration - Tax compliance verified
  • Physical Location - Address confirmed

Admin Verification

Facility administrators undergo:

  • Identity Verification - Government ID check
  • Role Verification - Authority to act for facility
  • Contact Verification - Phone and email confirmed

Platform Safety Features

Real-Time Monitoring

  • GPS Location Tracking - During active shifts (with consent)
  • Check-In/Check-Out - Shift attendance logging
  • Emergency Alerts - Quick access to emergency contacts
  • Activity Logging - Platform actions recorded

Communication Safety

  • In-App Messaging - Secure communication channel
  • Call Protection - Optional number masking
  • Message History - Records maintained for disputes
  • Reporting Tools - Report inappropriate behavior

Payment Security

  • Secure Payments - Encrypted payment processing
  • Escrow System - Funds held until shift completion
  • Fraud Detection - Automated monitoring for suspicious activity
  • Dispute Resolution - Fair resolution process

Ratings & Reviews

Two-Way Ratings

After each shift:

  • Facilities rate workers
  • Workers rate facilities
  • Ratings visible on profiles

Review Guidelines

  • Honest and constructive feedback
  • No personal attacks or discrimination
  • Report violations for review

Trust Scores

Workers build trust through:

  • Completed shifts
  • Positive ratings
  • Low cancellation rate
  • Document compliance

Best Practices for Workers

Before the Shift

  • Verify shift details and location
  • Confirm facility contact information
  • Share your location with a trusted contact
  • Review facility ratings and reviews

During the Shift

  • Arrive on time
  • Check in through the app
  • Report any safety concerns immediately
  • Keep emergency contacts accessible

After the Shift

  • Check out through the app
  • Report any issues promptly
  • Leave honest ratings and reviews
  • Update your availability

Warning

If you ever feel unsafe, leave the situation and contact support immediately.

Best Practices for Facilities

When Posting Shifts

  • Provide accurate descriptions
  • Set realistic requirements
  • Include safety information
  • Be responsive to questions

During Shifts

  • Provide proper orientation
  • Ensure safe working conditions
  • Make emergency procedures known
  • Have a contact person available

After Shifts

  • Confirm completion promptly
  • Address any issues fairly
  • Leave constructive feedback
  • Report safety concerns

Reporting Issues

How to Report

  1. Go to Help > Report an Issue
  2. Select the type of issue
  3. Provide details and evidence
  4. Submit the report

Types of Issues

  • Safety concerns
  • Harassment or discrimination
  • Payment disputes
  • Fraud or misrepresentation
  • Platform bugs or errors

What Happens Next

  1. Report received and logged
  2. Immediate review for safety issues
  3. Investigation as needed
  4. Resolution and follow-up
  5. Outcome communicated

Note

Safety reports are prioritized and typically reviewed within 2 hours during business hours.

Data Protection

Your Data is Protected

  • Encryption - Data encrypted in transit and at rest
  • Access Controls - Role-based access to information
  • Data Minimization - Only necessary data collected
  • Retention Policies - Data kept only as long as needed

Your Rights

  • Access your data
  • Request corrections
  • Delete your account
  • Export your data

See our Privacy Policy for full details.

Emergency Contacts

OnLocum Support

Kenya Emergency Services

  • Police: 999 or 112
  • Ambulance: 999 or 112
  • Fire: 999 or 112

Need Help?

If you have safety concerns or questions:

Tiered Staffing System

Prioritize trusted workers with internal staff, float pool, and open market tiers.

On this page

Safety & SecurityWorker VerificationIdentity VerificationCredential VerificationBackground ChecksFacility VerificationOrganization VerificationAdmin VerificationPlatform Safety FeaturesReal-Time MonitoringCommunication SafetyPayment SecurityRatings & ReviewsTwo-Way RatingsReview GuidelinesTrust ScoresBest Practices for WorkersBefore the ShiftDuring the ShiftAfter the ShiftBest Practices for FacilitiesWhen Posting ShiftsDuring ShiftsAfter ShiftsReporting IssuesHow to ReportTypes of IssuesWhat Happens NextData ProtectionYour Data is ProtectedYour RightsEmergency ContactsOnLocum SupportKenya Emergency ServicesNeed Help?