Safety & Security
Learn about OnLocum's safety features, verification processes, and best practices for secure healthcare staffing.
Safety & Security
OnLocum is committed to creating a safe and secure platform for healthcare workers and facilities. This guide explains our safety features and best practices.
Worker Verification
What Workers Complete
Workers verify their phone number by one-time code during onboarding, and upload the documents their selected services require, such as professional licences and certifications.
- Phone Verification - One-time code sent to the worker's mobile number
- Document Upload - Documents are stored securely
- Expiry Tracking - OnLocum tracks expiry dates, sends reminders at 30 and 7 days before expiry and marks documents as expired once the date has passed
- Platform Verified Mark - OnLocum staff can mark a worker as platform verified
Note
The platform verified mark and trust tier are indicators, not a guarantee. Facilities should review credentials themselves for shifts where they matter. See Worker Vetting.
Platform Safety Features
Shift Attendance
- Check-In/Check-Out - Check-in and check-out times are logged, and the worker's location is recorded when they allow it
- Activity Logging - Platform actions are recorded
Communication
- Reporting Tools - Report inappropriate behavior
Payments
- Dispute Resolution - Timesheet disputes can be raised and resolved through OnLocum
Ratings & Reviews
Two-Way Ratings
After each shift:
- Facilities rate workers
- Workers rate facilities
- Ratings visible on profiles
Review Guidelines
- Honest and constructive feedback
- No personal attacks or discrimination
- Report violations for review
Trust Scores
Workers build trust through:
- Completed shifts
- Positive ratings
- Low cancellation rate
- Document compliance
Best Practices for Workers
Before the Shift
- Verify shift details and location
- Confirm facility contact information
- Share your location with a trusted contact
- Review facility ratings and reviews
During the Shift
- Arrive on time
- Check in through the app
- Report any safety concerns immediately
- Keep emergency contacts accessible
After the Shift
- Check out through the app
- Report any issues promptly
- Leave honest ratings and reviews
- Update your availability
Warning
If you ever feel unsafe, leave the situation and contact support immediately.
Best Practices for Facilities
When Posting Shifts
- Provide accurate descriptions
- Set realistic requirements
- Include safety information
- Be responsive to questions
During Shifts
- Provide proper orientation
- Ensure safe working conditions
- Make emergency procedures known
- Have a contact person available
After Shifts
- Confirm completion promptly
- Address any issues fairly
- Leave constructive feedback
- Report safety concerns
Reporting Issues
How to Report
- Go to Help > Report an Issue
- Select the type of issue
- Provide details and evidence
- Submit the report
Types of Issues
- Safety concerns
- Harassment or discrimination
- Payment disputes
- Fraud or misrepresentation
- Platform bugs or errors
What Happens Next
- Report received and logged
- Immediate review for safety issues
- Investigation as needed
- Resolution and follow-up
- Outcome communicated
Note
Safety reports are prioritized and typically reviewed within 2 hours during business hours.
Data Protection
Your Data is Protected
- Separate records - Each facility's records are kept separate
- Access Controls - Role-based access to information
- Data Minimization - Only necessary data collected
- Retention Policies - Data kept only as long as needed
Your Rights
- Access your data
- Request corrections
- Delete your account
- Export your data
See our Privacy Policy for full details.
Emergency Contacts
OnLocum Support
- Emergency Line: +254 768 214 401
- Email: safety@onlocum.com
- In-App: Help > Emergency
Kenya Emergency Services
- Police: 999 or 112
- Ambulance: 999 or 112
- Fire: 999 or 112
Need Help?
If you have safety concerns or questions:
- Email: safety@onlocum.com
- Phone: +254 768 214 401
- In-App: Help > Report Safety Issue