Worker Vetting Process
Understand how workers are verified and vetted on OnLocum.
Worker Vetting Process
OnLocum asks workers to complete onboarding and upload documents, and shows you two indicators, the platform verified mark and the trust tier. This guide explains what those mean and where you can see them.
Platform Verified and Trust Tiers
Two things can appear when you review a worker:
Platform Verified
Workers must complete onboarding, including phone verification by one-time code, before they can use the platform. OnLocum staff can then mark a worker as platform verified. A worker who has been marked may show a shield mark next to their name in the vetting views of the Workers section.
Trust Tier
Every worker also has a trust tier: Standard, Pro or Elite. The tier comes from the worker's trust score out of 100: Elite at 80 or more, Pro at 60 to 79, and Standard below 60. The score is built from ratings, reliability, document verification and platform activity. See Your Trust Score & Ratings for the exact weights. The tier is shown as a badge on worker application cards.
Note
The platform verified mark and the trust tier are indicators only. Review the worker's credentials yourself for shifts where they matter.
Documents Workers Upload
The documents a worker is asked for depend on the services they select, and can include professional licences and certifications. OnLocum tracks expiry dates on uploaded documents and marks documents that have expired.
How to View Worker Credentials
When Reviewing Applications
- Go to Workers and open the Applications tab
- Each application card shows the worker's trust tier badge, star rating, trust score and credential pills (verified credentials are highlighted)
- Open a worker's profile to see their reliability score and a list of their verified credentials
Warning
You see which credentials are verified, not the underlying document images. If you need to check a specific document, contact the worker directly.
Worker Requirements
Setting Your Standards
You can set requirements for each worker tier (internal staff, float pool and open market):
- Go to Settings > Worker Requirements
- Configure the requirements for the tier, for example minimum rating, platform verified required, active status required, required credentials and further facility requirements
Per-Shift Requirements
When you post a shift, the Requirements section lets you set a minimum trust tier and minimum experience.
Credential Expiry
OnLocum sends workers reminders before their documents expire, and marks documents as expired once the expiry date has passed. Services that depend on an expired credential are disabled for that worker.
Building Your Trusted Pool
Float Pool
Your float pool is the group of workers you have chosen to keep close. After successful shifts, you can promote workers to your float pool from the Workers section.
Best Practices
When Reviewing Workers
- Check the trust tier and platform verified mark first - Match to shift sensitivity
- Review recent ratings - Look at how the worker has been rated on past shifts
- Check credentials - Make sure the credentials you need are verified
- Look at your own history - If they've worked for you before
Documentation
Keep records of:
- Workers approved for your facility
- Any incidents or concerns
- Float pool membership decisions
Frequently Asked Questions
Can I request additional verification?
Contact OnLocum support if you have a concern about a specific worker's credentials.
What if I discover credential issues?
Contact OnLocum support with the worker's name and what you found.
Can I require specific training?
You can set required credentials for each worker tier in Settings > Worker Requirements.
Need Assistance?
For vetting questions:
- Phone: +254 768 214 401
Next Steps
- Posting Shifts - Create effective listings
- Team Management - Set up your team
- Billing & Invoices - Understand payments