Cookie Policy

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website or use our applications. They help us provide you with a better experience by remembering your preferences and understanding how you use our platform.

Similar technologies include web beacons, pixels, and local storage. Throughout this policy, we refer to all these technologies collectively as "cookies."

2. Types of Cookies We Use

We use the following categories of cookies:

• Essential Cookies: Required for the platform to function properly
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our platform
• Marketing Cookies: Used to deliver relevant advertisements

3. Essential Cookies

These cookies are strictly necessary for our platform to work. Without them, you would not be able to navigate the site or use core features. Essential cookies include:

• Authentication Cookies: Keep you logged in securely during your session
• Security Cookies: Protect against fraud and unauthorized access
• Session Cookies: Maintain your state as you navigate between pages
• CSRF Tokens: Prevent cross-site request forgery attacks

You cannot opt out of essential cookies as they are fundamental to our service.

4. Analytics Cookies

We use analytics cookies to understand how visitors interact with our platform. This helps us improve our services and user experience.

4.1 PostHog

We use PostHog to understand how our website is used --- pages visited, features used, and where people arrive from. PostHog stores an identifier in your browser's local storage rather than in a cookie.

4.2 Vercel Speed Insights

We use Vercel Speed Insights to measure page performance --- how quickly pages load and become interactive.

Analytics data is aggregated and anonymized. It does not identify you personally.

5. Marketing Cookies

Marketing cookies track your online activity so that advertisers can target you. We do not set any. OnLocum runs no advertising pixels, no remarketing tags, and no cross-site trackers. If that changes, this page changes first.

6. Third-Party Cookies

Some cookies are set by third-party services that appear on our pages. These include:

• Payment Providers: Flutterwave and M-Pesa may set cookies during payment processing
• Map Services: Google Maps sets cookies for location services
• Error monitoring: Sentry may set storage entries to correlate an error report with a session
• Customer Support: Our support widget may set cookies to improve service

We do not control these third-party cookies. Please refer to their respective privacy policies for more information.

7. Managing Cookies

You can control and manage cookies in several ways:

7.1 Browser Settings

Most browsers allow you to refuse cookies or delete existing cookies. The method varies by browser:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

7.2 Opt-Out Tools

You can opt out of analytics and marketing cookies using these tools:

• PostHog privacy and opt-out

We list only the tools we actually use. Advertising opt-out links are not reproduced here because we run no advertising trackers to opt out of.

7.3 Impact of Disabling Cookies

If you disable cookies, some features of our platform may not work correctly. You may need to manually adjust some preferences each time you visit.

8. Policy Updates

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes:

• We will update the "Last Updated" date at the top
• For significant changes, we may notify you via email or in-app notification
• Continued use of our platform after changes constitutes acceptance

9. Contact Us

If you have questions about our use of cookies or this policy, please contact us: