This Privacy Policy outlines how OnLocum Online Limited (“OnLocum,” “we,” “us,” or “our”) collects, uses, protects, and shares your information when you use our website and mobile applications. This policy applies to all Users, including Healthcare Professionals, Healthcare Facilities, and individuals seeking healthcare services through the OnLocum platform.

Information Collection
When you use our services, we may collect various types of information to enhance your experience and provide tailored services. This information includes:

a. Information You Provide to Us:

• Personal Information: Name, email address, phone number, demographic details.
• Professional Information: For healthcare professionals, this includes qualifications, licenses, certifications, and work history.
• Emergency Contact Information: If you provide emergency contacts, this information is stored for safety purposes.
• Profile Images and Verification Documents: Images and identification documents for user verification and security purposes.

b. Information Collected Automatically:

• Device Information: Manufacturer, model, and operating system of your device.
• Location Data: Geolocation details to provide location-based services like navigation, pickups, and drop-offs.
• Browser Information: Type of mobile internet browser you are using.
• Service Usage Data: Usage patterns and preferences to improve our app functionality.
• Contact List: Access to your contacts for emergency contact purposes.

Use of Collected Information
Our primary goal in collecting information is to provide you with a secure, personalized, and efficient experience on the OnLocum platform. The ways we use your information include:

• Personalization: Customize the app based on your preferences and usage behavior.
• Service Improvement: Conduct behavioral analytics and enhance our product offerings.
• Emergency Response: Share location and critical details with emergency services if the Emergency Data Sharing feature is enabled.
• Verification: Use professional qualification documents and practice licenses to verify service providers and healthcare professionals with employers.
• Location-Based Services: Improve pickups, navigation, and customer support by utilizing geolocation data.

Information Sharing
OnLocum may share your information with third-party service providers and partners to enhance your experience, ensure compliance with legal requirements, and facilitate the services offered. Information shared includes:

• Healthcare Facilities: Professional qualifications and practice licenses of healthcare providers for credentialing and shift assignments.
• Emergency Services: Location data, vehicle details, and user contact information for emergency responses.
• Third-Party Vendors: For payment processing, marketing, and analytics purposes.
• OnLocum does not sell or lease your personal information to third parties without your consent unless required by law.

Data Security
We are committed to ensuring your information is secure. The OnLocum platform uses advanced security protocols to protect your data from unauthorized access or disclosure. All collected data is securely uploaded to our servers via HTTPS encryption to safeguard your privacy.

• Security Measures: We employ physical, electronic, and managerial procedures to protect your information.
• User Responsibility: While we work hard to protect your information, it is important to keep your account details confidential.

Third-Party Websites
Our website and app may contain links to third-party websites. Once you leave our platform, OnLocum does not have control over those websites and is not responsible for the protection and privacy of any information provided to them. We encourage you to review their privacy policies.
User Rights and Choices

• Access and Correction: If you believe any information we hold about you is incorrect or incomplete, please contact us at support@onlocum.com, and we will promptly correct it.
• Data Deletion: You have the right to request deletion of your personal information unless it is required for legal or operational purposes.
• Opt-Out: Users can opt-out of certain data-sharing practices. However, opting out may limit access to certain features or services on our platform.

How It Works

• Download and Register: Install the OnLocum app, and register using your social media accounts, email, or phone number to start accessing our services.
• Enable Location Services: For enhanced functionality, including pickups, drop-offs, and emergency response, enable location services on your mobile device.
• Manage Data Sharing Settings: Customize your privacy settings to control what information is shared and with whom.

Contact Us
For any questions or concerns about this Privacy Policy or your data protection rights, please contact us at support@onlocum.com.
Changes to This Policy
OnLocum reserves the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on the website, and it is your responsibility to check for updates regularly.
Last Updated: 30/08/2024