At OnLocum, we prioritize the safety and security of all our users—whether they are healthcare professionals, healthcare facilities, or patients. To ensure a trustworthy environment, we have established comprehensive insurance coverage, stringent vetting processes, and clear policies to protect everyone involved.

1. Our Approach to Safety and Trust
OnLocum is committed to fostering a secure platform where healthcare professionals and facilities can connect confidently. While OnLocum acts as a marketplace that connects healthcare providers with healthcare facilities and patients, it does not directly provide medical services. Instead, we serve as a facilitator that brings together vetted and qualified healthcare professionals and facilities.

• Healthcare Provider and Facility Responsibility: All healthcare professionals and facilities are responsible for securing their own insurance coverage related to the services they provide or receive through OnLocum. OnLocum is not liable for the actions of healthcare providers or the outcomes of the services performed.
• Vetting and Compliance: OnLocum ensures that all healthcare professionals and facilities registered on our platform meet the legally required conditions through a thorough vetting process. This includes verifying professional licenses, certifications, qualifications, and conducting background checks.

2. Insurance Coverage 
OnLocum is not liable for the services provided through the platform, we offer optional insurance coverage for healthcare professionals and facilities to provide additional protection and peace of mind.

3. Clear Distinction of Roles
It is important to understand the distinct roles and responsibilities of OnLocum, healthcare professionals, and facilities on the platform:
OnLocum's Role: OnLocum is a facilitator that connects supply (healthcare professionals) and demand (healthcare facilities and patients) within the healthcare sector. We do not directly provide medical services; rather, these services are delivered by independent healthcare professionals who are subcontractors registered on our platform.
Healthcare Professional and Facility Responsibility: Healthcare professionals and facilities are responsible for the quality and safety of the services they provide or receive. It is their duty to adhere to professional standards, follow best practices, and maintain their own insurance coverage as required by law or their specific needs.

4. Vetting Process for Quality Assurance
OnLocum has implemented a rigorous vetting process to ensure that all parties involved—whether they are healthcare professionals, facilities, or patients—meet the required standards:

• Professional Verification: All healthcare professionals undergo a thorough verification process, including validation of their credentials, licenses, and certifications to ensure they are qualified to provide healthcare services.
• Facility Compliance: Healthcare facilities are vetted to ensure they meet the necessary regulatory requirements and standards, providing a safe and conducive environment for both patients and healthcare professionals.

5. Your Role in Ensuring Safety
While OnLocum provides a safe platform and optional insurance coverage, we encourage all users to actively participate in maintaining trust and safety:

• Verify Credentials: Always verify the credentials and qualifications of healthcare professionals or facilities before engaging in services.
• Adhere to Guidelines: Follow all safety guidelines and protocols provided by OnLocum.
• Provide Feedback: Your feedback helps us maintain a high standard of service quality and safety on the platform.

6. Contact Us
For any questions or concerns about trust, safety, or insurance on the OnLocum platform, please contact our support team at support@onlocum.com or call our helpline at +254 726 869359.

OnLocum is dedicated to creating a safe, reliable, and transparent environment for all users. By offering comprehensive insurance options, ensuring thorough vetting, and clarifying roles, we strive to provide a secure platform for healthcare professionals, facilities, and patients alike.